Privacy Policy

When you use our website and services, we may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through our payment partners — we do not store full credit card numbers)
• Order history and product preferences
• Artwork files and design assets you upload for printing
• Account login credentials (password stored in encrypted form)
• Communications you send to us (emails, contact form messages, phone inquiries)
• Device and browser information collected automatically when you visit our website (IP address, browser type, pages visited)

We use the personal information we collect for the following purposes:

• Processing and fulfilling your print orders
• Communicating with you about your orders, including confirmations, shipping updates, and file review notifications
• Providing customer support and responding to your inquiries
• Sending order receipts and invoices
• Improving our website, products, and services based on usage patterns
• Preventing fraud and ensuring the security of our platform
• Complying with legal obligations and resolving disputes
• Sending occasional promotional emails (only with your consent, and you can unsubscribe at any time). We do not send marketing text messages.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Payment processors (Stripe, PayPal) to securely process your transactions
• Shipping carriers (UPS, FedEx) to deliver your orders and provide tracking information
• Cloud service providers that help us operate our website and store data securely
• Legal authorities when required by law, court order, or to protect our rights and safety

All third-party service providers we work with are contractually obligated to protect your information and use it only for the specific services they provide to us.

We do not share personal information with affiliates or other businesses for their own marketing.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

JLC Printing & Graphics Inc (322 Jackson Ave, Bronx, NY 10454) sends SMS order updates only to customers who agree to receive them: by checking the optional, unchecked SMS consent box at checkout or on the Accept screen of a quote we send, by saying yes after our staff or phone assistant reads our texting consent statement, or by texting our business number (929) 604-8336 first. Consent is not a condition of purchase. Program details: jlcprinting.com/text-messaging.

• We do not share, sell or rent your mobile phone number or text messaging opt-in data or consent with third parties or affiliates for marketing or promotional purposes.
• Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• What we collect: your mobile phone number, the date, time and method of your texting consent, and the text messages you send to us and we send to you.
• How we use it: only to send the SMS order updates you agreed to - quote, proof and payment links, order status, pickup-ready and delivery notices, and replies to your questions. We do not send marketing texts.
• Message frequency may vary (usually 1-5 messages per order). Standard message and data rates may apply.
• Reply STOP to opt out at any time (STOP, UNSUBSCRIBE, CANCEL, END or QUIT) - you will get one confirmation and no further texts. Reply START to opt back in. Reply HELP for help.
• Questions about texting or your mobile information: call (718) 701-0462, email sales@jlcprinting.com, or write to JLC Printing & Graphics Inc, 322 Jackson Ave, Bronx, NY 10454.

Our SMS Terms: jlcprinting.com/sms-terms.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through PCI-DSS Level 1 certified payment partners
• Encrypted storage of sensitive account information
• Regular security reviews and updates to our systems
• Limited employee access to personal data on a need-to-know basis

While we strive to protect your personal information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your login status and shopping cart contents
• Understand how you use our website so we can improve it
• Provide a personalized experience based on your preferences
• Analyze website traffic and performance

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality, such as maintaining your shopping cart between visits.

We may use third-party analytics services (such as Google Analytics) that collect anonymous usage data to help us understand website traffic patterns. These services have their own privacy policies governing how they handle this data.

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct your account information at any time through your account dashboard
• Deletion: You can request that we delete your personal information, subject to any legal obligations we have to retain certain records
• Opt-out: You can unsubscribe from marketing emails at any time using the unsubscribe link in any promotional email, and stop text messages at any time by replying STOP
• Data portability: You can request your order history and account data in a standard format

To exercise any of these rights, please contact us at sales@jlcprinting.com or call (718) 701-0462. We will respond to your request within 30 days.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Company: JLC Printing & Graphics Inc, 322 Jackson Ave, Bronx, NY 10454
• Email: sales@jlcprinting.com
• Phone: (718) 701-0462
• Hours: Monday - Friday, 9am - 6pm EST

We are committed to resolving any privacy concerns promptly and transparently. If you believe we have not adequately addressed your concern, you may have the right to file a complaint with your local data protection authority.